Troubleshooting

Voucher Codes

Voucher codes can be fussy, they work only if certain conditions are met.

HospoMarket supplies instructions for use when we send voucher codes.
Follow the supplied instructions if your code won't apply during checkout.

Common causes for vouchers failing to apply:

  • Order hasn't met the required minimum order value.
  • Order doesn't contain contain items from the category which the voucher is created to discount, or hasn't met the required minimum value of items from the category which the voucher is created to discount.

Other causes for vouchers failing to apply:

  • Voucher code is for a specific account, login to your account to use
  • Voucher code was single use and has already been used
  • Voucher code has expired